Our Policies
Clear standards help families feel safe and supported. Below is an overview of the key policies that guide how we care for children and partner with families.
Full Policy Document
View our complete policies and procedures handbook
Safety First
We maintain a structured, supportive environment with safeguarding and supervision procedures designed for neurodiverse children.
Respect & Dignity
We are neurodiversity-affirming and strength-based. We do not use fear, shame, or punishment-based approaches.
Privacy
We treat personal information with care and confidentiality, and use it only for service delivery, communication, and operational needs.
Note: This page provides a clear overview for families. For the complete policy documents, please view our full policy handbook or contact our team.
Child Safeguarding & Dignity
We are committed to a safe, respectful, neurodiversity-affirming environment for every child.
- Zero tolerance for physical punishment, shaming, or humiliation
- No screaming or yelling at children
- Supportive regulation spaces (calm-down zones) used to help, not punish
- Supervision and safety procedures designed for children with diverse needs
Family Partnership & Communication
Parents and caregivers are essential partners in a child's progress and wellbeing.
- Clear, respectful communication with families
- Regular updates and progress discussions
- Collaborative goal setting and planning
- We welcome feedback and aim to resolve concerns promptly
Privacy & Data Protection (PDPA)
We handle personal information responsibly and in line with Malaysia's PDPA principles.
- We collect only information needed to support your child and deliver services
- Information is used for care, communication, and operational requirements
- Access is limited to relevant staff and authorised parties
- You may request to view, correct, or update your information
Safety, Behaviour Support & Incident Response
We prioritise safety and use evidence-based, trauma-informed strategies.
- Individualised support plans where appropriate
- De-escalation and regulation strategies are prioritised
- Incidents are documented and communicated to parents/guardians
- Emergency procedures and drills are maintained
Questions or concerns?
If you have a question about any policy, or you would like to raise a concern, our team will respond as quickly as possible.
This page is for general information and may be updated from time to time.